DON'T TAKE OUT MTN INSURANCE - They don't pay out even if your claim is approved - they just dodge you for 4 months

<p>My daughter's phone was ****** in September 2016, we claimed on MTN insurance and submitted all the relevant documents, the claim was approved. Because the iPhone 7 was coming out and her phone was an iPhone 6 and they had none in stock they wanted her to pay in for a new phone. She was a student and couldn’t afford to. We managed to source an iPhone 6 at R3000 less than the amount they approved for her replacement amount. They approved a refund if we provided proof of purchase which we did early October 2016. </p> <p> </p> <p>I followed up relentlessly with the call centre and eventually with a person in the claims department for our pay out - all who ignored my messages and emails. I eventually posted a complaint on Hello Peter at the end of November. I received the usual placating response saying it would be dealt with by management. I also received an email from Pinnacle Marketing who seemed to be taking over MTN complaints. Seems they are so bad at dealing with their own mess they have to outsource it. This made me really optimistic, Pinnacle seemed really on the ball and I could feel some momentum. Sadly, I haven’t heard from them in a while. Another MTN dead-end. Then Monitor took over. I don’t know how they fit in , they admitted at one point they couldn’t help - they just seem to beg MTN staff to help and just get ignored like I did and nothing has changed. I still don’t have my pay-out and its January.</p> <p> </p> <p>MTN insurance just take your premiums and don’t follow though when its time to pay up, that’s ***** isn’t it? Rather take out insurance with a reputable insurance company who will pay-out when you need them to. Take it from me. </p> <p> </p>