DON'T TAKE OUT MTN INSURANCE - They don't pay out even if your claim is approved - they just dodge you for 4 months

<p>My daughter's phone was ****** in September 2016, we claimed on MTN insurance and submitted all the relevant documents, the claim was approved. Becuase the iPhone 7 was coming out and her phone was an iPhone 6 and they had none in stock they wanted her to pay in for a new phone. She was a student and coulnd afford to. We managed to source an iPhone 6 at R3000 less than the amount they approved for her replacement amount. They approved a refund if we provided proof of purchase which we did early October 2016. </p> <p> </p> <p>I followed up relentlessely with the call centre and eventually with a person in the claims department for our payout - all who ignored my messages and emails . I eventually posted a complaint on Hello Peter at the end of November. I received the usual placating response saying it would be dealt with by managment. I also received an email from Pinnacel Marketing who seemed to be taking over MTN complaints. This made me really optimistic, they seemed really on the ball and I could feel some momentum. Sadly, I havent heard from them in a while. Another MTN deadend. Then Monitor took over. I dont know how they fit in - they just seem to beg MTN staff to help and just get ignored like I did and nothing has changed. I still dont have my payout and its January.</p> <p> </p> <p>MTN insurance just take your premuims and dont follow though when its time to pay up, thats ***** isnt it? Rather take out insruance with a reputable insurance company who will payout when you need them to. Take it from me. </p> <p> </p>