MB
Msimelelo B
1 reviews | Active since Aug 2015
18 Aug 2015, 21:01
Don't Lie to Clients
I need to share this experience. I feel like if i do nothing about it, nothing will change. Someone needs to put the extremely lazy Butterworth Fingoland Mall MTN Store staff on their toes. I some times wonder if they are even ever supervised as 70% of the time you're told \the system is offline"or \""come back when the person who helped you is back\"" or \""we processed your request but we don't know why it was delayed\"""
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MTN South Africa's replyOfficial
09 Sept 2015, 10:00Hello mbesiti,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rajesh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rajesh
MTN South Africa's reply09 Sept 2015, 10:00
Official
Hello mbesiti,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rajesh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rajesh