Don't know where my phone is.

I've lodged an insurance claim with MTN insurance.<br> <br> They collected the phone without a hitch and let me know as soon as they had it in their possession.<br> However, it has been well over 3 weeks and I've paid the insurance excess and now no-one seems to know where the phone is. I've phoned Smartphone plus (MTN insurance) and they've indicated that the phone is at the repair centre (for over a week). I've called the repair centre and they are unaware of my phone being booked in. <br> <br> I haven't received a lone phone either so I'm forced to use an old phone i found lying around at home. I don't know what to do anymore. <br> <br> MTN has always been good to me. I've been a customer for almost 10 years and never had any issues.