DON'T INSURE WITH MTN!

My cellphone was damaged (liquid) and after submitting the claim online on MTN's website, it took MTN 5 days to pick up my damaged phone. I was NOT given a loan unit as per their advertising and my policy document! Only apologies that they didn't have any units available!<br> Since the pick up of the unit on 09 December, I have had NO FEEDBACK. <br> My colleague is insured with OutSurance. They picked up her damaged phone on the day of submitting the claim and she had a new phone the next day...<br> I tried calling the phone number to follow up, but after 15 minutes holding on, I left it.<br> I have been a MTN customer for approx. 15 years.....needless to say, I'll be taking my business elsewhere shortly.<br> <br> YOU MISREPRESENT YOUR FACTS MTN AND YOU INSURANCE AND FEEDBACK SUCK!