1 reviews | Active since Jan 2012
Don't get service that I am paying for
I have upgraded and signed a contract for R209.00 which includes 100Min airtime, 200 SMS's and 300MB of data, since my upgrade I am not receiving any SMS's or Data and I have been battling to get assistance, the call centre does not answer, I have send a mail to ***,za and eventually I got a reference number (***4) and a mail stating they are attending to the matter. It is now 7 days into the future and it is still not resolved. I want to cancel this contract with immediate effect and make this number a pay as you go without any penalties payable as MTN breached the contract by not issuing me with my SMS's and Date, therefore I cannot be liable for any penalties by cancelling my contract, since it is MTN who breached the contract.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your 200sms and 300mb data is currently active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your 200sms and 300mb data is currently active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***