MJ
Matthew J

1 reviews | Active since Jul 2015

21 Jul 2015, 19:50

Don't bother complaining, just cancel your service

I have been waiting for an insurance letter for a replacement ****** phone from MTN since 20 JUNE!!!<br> And guess what, once I get this, I'm gonna wait another 30 days before MTN stores will actually have the phone I want in stock to get it replaced.<br> So this is not a threat, but as soon as this is over, I'm going to move over, over to a service provider that is competent, because I am over the slap tiger.<br> Oh and to my fellow customers: don't bother complaining here about MTN, since my previous report filed 26 June, suspiciously vanished<br> Yes the one with the names, dates and reference numbers. So as you, we are only complaining here, because we want our problems solved before we move on to other service providers, because most of us have probably made that decision already and this is only a means to recover losses and move on.<br> And MTN is so far behind dealing with complaints, that you will find they are only replying to complaints from three weeks ago anyway, so you will have to wait like me for another three weeks before they will see your rant.

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Jul 2015, 17:38
Official
Hello M***2,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.

Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.

Our records show that your request has been attended already,Insurance claim has been approved and the CLAIM REF NO: 445925.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Regards,
Felicity.
REQ:***