1 reviews | Active since Apr 2013
Don't ask no one knows
It has now been almost 4 weeks since I signed a contract with MTN and I still have not received my phone (which is a problem because I am currently without one). I have phoned them twice a week since the original estimated delivery date and I kept hearing the same reply: \The phone has been ordered and will be here shortly\". <br> After pushing a bit further today I heard that some delivery sheet that is meant to specify the delivery date has not even been generated yet. What makes things worse is that apparently there is not a single person in the entire MTN that has insight into the automated system, and is able to tell me what is causing the hold up or is able to tell me when it will be resolved. And of course they refused to give me an interem phone in the mean time."
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***