MS
Mark S

1 reviews | Active since Feb 2014

20 Apr 2015, 06:28

Don't appease me with hot air!

Hello MTN,<br> <br> I got a very bland standard reply form Thabelo to a complaint.<br> All you said in the reply, I already know, and have paid the R330. Did you not read my complaint?<br> You treat me like and idiot and in doing so, make yourself look stupid!<br> The fact is I have had Iphones for years, and many other phones before that.<br> Never has there been such poor manufacture quality on the charging port end.<br> Iphone is the problem, not MTN, but I bought it from you and I expected you to say Iphone would like to see the phone, or there have been a few such issues reported.<br> Instead, you send the below response.....means nothing.<br> MTN you reall can do better - try being helpful and doing something rather than just replying with pacifying language and hot air!<br> Disgusted.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Thabelo<br> REQ:***

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Apr 2015, 11:45
Official
Hello mark@w,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience this may have caused.

Kindly note that the i phones carry a warranty of one year as stipulated by the manufacturer. Please view the link below for more details
https://www.apple.com/legal/warranty/.

The handset however can be sent for a warranty assessment and if it fails the assessment then it will not be repaired under warranty but will be repaired at a cost.

Regards,
Nomonde.
REQ:***