TN
Thabo N

1 reviews | Active since Apr 2019

21 Apr 2019, 17:56

domain name blacklisted

Ip address blocked and blacklisted R Respect Ndlovu to ********** customercare 2 hours agoDetails Good day,

I gave using the data simcards that I buy from your agents in Johannesburg CBD to send my business emails. Now am told my domain name(IP address) has been blocked by MTN. Kindly unblock and remove my domain from Blacklist at your earliest convenience. My domain name is shelterpc.co.za. my business is suffering.

Below is a link for you to see that the IP address has been blacklisted.

https://mxtoolbox.com/SuperTool.aspx?action=mx%3a41.113.8.15&run=toolpage#

Regards

Respect Ndlovu ********** 085

Edit Draft R Respect Ndlovu ********** Hide details To: C ********** C ********** Cc: C ********** Bcc: L ********** T ********** Date: April 21, 2019, 3:04 PM

Good day,

I have been using the data simcards that I buy from your agents in Johannesburg CBD to send my business emails. Now am told my domain name(IP address) has been blocked by MTN. Kindly unblock and remove my domain from Blacklist at your earliest convenience. My business is suffering.

Below is a link for you to see that the IP address has been blacklisted.

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2019, 08:43
Official
 Good day Thabo  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.  I have escalated your complaint for investigation and will provide feedback asap.  Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.  Warm regards Roanne Juggannadh Complaints Management Team 

Best regards,