doing the opposite of what i asked.

last week Thursday i received a call fro Asanda with an offer of a laptop , tablet or cell, i opted for a cell phone. I already have a contract with MTN, my main number is still on top up, my 2 other phones have been moved from top up to open line. I went to Southgate on Saturday the 11th July 2015 and e-mail was send through t Chaneel Q REF:#***6, surely that e-mail was received. Asanda still asked me if I wanted cell phones for the kids. I SAID NO,she asked if i just wanted AIRTIME for the KIDS i said YES, everything must stay the same, the only thing that I changed was a physical addredd. And this morning i received an sms from NTN that delivery was scheduled for today the 13th July 2014. I don't want that cell until my 2 phones are put back on topup. Im within my grace period being 7 days or 14 days i'm still on my grace period. Please help me.