JM
John M
1 reviews | Active since May 2013
05 Jan 2016, 11:20
doing business in bad faith
I submitted a complaint weeks ago and till today no one has gotten back to me regarding my complaint yet monies are still being deducted from my account. This is a very dirty and dishonest practice from MTN, I do not appriciate the level of service I have recieved this far. It was fun for them whilst taking my money now I dont want to renew my contract they come up with stories. Annelise the lady that was suppose to sort this issue is relaxed because she does not care.<br> <br> I need to be called by someone in a superior position to sort this issue out because this is nonsense
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Replies (1)
MTN South Africa's replyOfficial
07 Jan 2016, 11:38Hello masangojohn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Jan 2016, 11:38
Official
Hello masangojohn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***