KM
Kgomotso M

1 reviews | Active since Jun 2009

06 May 2016, 19:36

Doesn't take accountability for negligence

MTN is full of ****. I'm complaining for probably the 10th time. We were listed due to their negligence and were told to pay an exorbitant amount so that we could be removed off ITC. We were told that as soon as we paid that crazy amount of R8200 the judgement would be lifted. We've met our end of the bargain, but AGAIN, MTN FAILS TO COMMIT!!!! Deal with this matter now. You're stopping us from making very important purchases. You handed us over please don't force us to go the same route for ruining our lives. Legal direct MTN *** Credit management ***

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Replies (1)
MTN South Africa
MTN South Africa's reply09 May 2016, 13:55
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 

The matter has been escalated to the Legal management team for urgent attention and to contact you directly with feedback and a way forward. 

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. 

Regards

Thabelo

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