1 reviews | Active since Jan 2011
Doesn't run debit order and sends account to legal
<p>I have asked Mrn on many occasions to run the debit order for the full amount outstanding as I can't do an eft as the suspended my account. Instead of running the debit order and getting their money they decided to pass the account onto legal I have begged for 2 almost 3 months for them to do it as I'm not in the country.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Legal management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Legal management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
yet again days have passed and no communication... i have already lost one client due to this as i wasnt able to contact them. i personally went to a mtn store on monday and paid the account directly and was promised my account would be activated within 24 hours as it was escalated to your legal team. Honestly im disgusted with the treatment ive recieved... when i did my upgrade the option for the gear vr was available and i wasnt allowed one... im seriously upset with the service... i will be calling in to you shortly on the 011 number and see if i can speak directly to Thabelo
yet again days have passed and no communication... i have already lost one client due to this as i wasnt able to contact them. i personally went to a mtn store on monday and paid the account directly and was promised my account would be activated within 24 hours as it was escalated to your legal team. Honestly im disgusted with the treatment ive recieved... when i did my upgrade the option for the gear vr was available and i wasnt allowed one... im seriously upset with the service... i will be calling in to you shortly on the 011 number and see if i can speak directly to Thabelo