Does this Call Center ever answer the phone

Item: MTN South Africa
Rating: 2
Author: nirvana D

Hello, I have been trying to get through to MTN call center via the 808 number, unfortunately that line does NOT get answered. I have tried for two days and its rather exhausting, i have also emailed MTN, and left a message on their social platforms and i have still not heard from them. The Customer Service is terrible! MTN really need to get proper Call Centre Staff, that actaully want jobs and that actually do their jobs!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

16 Mar 2015, 10:30

Hello Nirvana21,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

MTN South Africa's reply16 Mar 2015, 10:30

Official