DOES NOT WANT TO CANCEL CONTRACT

Item: MTN South Africa
Rating: 2
Author: santino C

good day my current mtn contract has expired however i have called in multiple times to cancel and the agent either refer me to another department without transfer or ignore me, i have tried calling cancellations , i wait in the queue for a consultant to answer my call but with no success as my call keeps getting disconnected by mtn please help as i do not want this service provider anymore and do not want extra charges from mtn santino chetty

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Replies (1)

MTN South Africa's replyOfficial

13 Feb 2015, 10:14

Hello santino chetty,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation, this matter has been resolved.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica

MTN South Africa's reply13 Feb 2015, 10:14

Official