WS
Werner S
1 reviews | Active since Oct 2017
20 Nov 2018, 15:44
Does not need new business
So I app**** for a cell phone contract. Online it said 48 hours. Well I even asked on Facebook 48 hours has passed and well nothing from MTN. After the 48 hour deadly was reached I app**** at Cell C with in 15 min I was phoned back contract approved and delivery arranged now that is service. MTN clearly does not need the business and I will not recommend them to anyone. They just don’t care.
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MTN South Africa's replyOfficial
20 Nov 2018, 21:55 Thank you for your post.
We sincere apologized for any inconvenience incurred.
Apology for the online service not assisting you with any feedback and taking time for assistance.
We are sorry to lose you as a client. We have escalated this to the online supervisors to be aware of this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
Apology for the online service not assisting you with any feedback and taking time for assistance.
We are sorry to lose you as a client. We have escalated this to the online supervisors to be aware of this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Nov 2018, 21:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Apology for the online service not assisting you with any feedback and taking time for assistance.
We are sorry to lose you as a client. We have escalated this to the online supervisors to be aware of this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
Apology for the online service not assisting you with any feedback and taking time for assistance.
We are sorry to lose you as a client. We have escalated this to the online supervisors to be aware of this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,