PG
Paul G
1 reviews | Active since Jun 2018
19 Aug 2019, 10:44
Does not let me opt out of marketing messages.
I've been a loyal MTN fan almost since they started in the country, however, one thing that really irks me is that MTN refuses to let me opt out of their marketing messages. These messages started as soon as I converted to prepaid. I get at least one message per day, and if I opt out, I will get a message that I've been opted out, but yet the next day the spam will continue.
I've also tried the myMTN app and it shows I am not subscribed to any marketing messages.
I don't understand how MTN is getting away with this if it is clearly in violation of the ETCA. I see others here and on forums complaining of the same problem, so this must be a deliberate act by MTN.
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Replies (2)
MTN South Africa's replyOfficial
20 Aug 2019, 08:44Good day Paul
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I escalated your request to be removed from our Marketing messages to our Marketing Dept. They will add your number to our do not contact list.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh
Roanne Juggannadh
Complaints Management Team
MTN South Africa's reply20 Aug 2019, 08:44
Official
Good day Paul
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I escalated your request to be removed from our Marketing messages to our Marketing Dept. They will add your number to our do not contact list.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh
Roanne Juggannadh
Complaints Management Team
PG
Paul G's updateReviewer Update
23 Aug 2019, 13:10Thank you, so far I haven't received another spam message from MTN.
However, my one star rating will remain as MTN is aware that they're not allowing people to unsubscribe via SMS. This is unacceptable and appears very deliberate to me.
However, my one star rating will remain as MTN is aware that they're not allowing people to unsubscribe via SMS. This is unacceptable and appears very deliberate to me.
PG
Paul G's update23 Aug 2019, 13:10
Reviewer Update
Thank you, so far I haven't received another spam message from MTN.
However, my one star rating will remain as MTN is aware that they're not allowing people to unsubscribe via SMS. This is unacceptable and appears very deliberate to me.
However, my one star rating will remain as MTN is aware that they're not allowing people to unsubscribe via SMS. This is unacceptable and appears very deliberate to me.