LL
Louis L
1 reviews | Active since Nov 2017
23 Jan 2018, 09:25
Does not honour agreements
I cancelled my contract with MTN as we are relocating overseas. I was told by their call centre operator on 19/12/2017 that I need to pay an amount of R1,009.70 and a further debit order will go off end of December 2017. All the conversations were recorded and I followed up with e-mail correspondence the same day. MTN confirmed that my account will be closed immediately after said payment. In January 2018 I received a further statement stating that I now owed MTN a further R2129.06. I have all the proof of the cancellation agreement.
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MTN South Africa's replyOfficial
23 Jan 2018, 12:52Good day ,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Jan 2018, 12:52
Official
Good day ,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,