WM
Wikus M
1 reviews | Active since May 2010
19 May 2015, 12:08
Does not cancel account repeated emails 90days
Hi ,<br> <br> I emailed MTN 90 days before expire date and then again 30days before . Now my contract expired the 10 May 2015 and as per their request I send email just after expiry date . Now they want to bill me month end which I will reverse .
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Replies (1)
MTN South Africa's replyOfficial
22 May 2015, 15:36Hello WIM89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed in June for the bill run 13th April - 13th May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed in June for the bill run 13th April - 13th May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply22 May 2015, 15:36
Official
Hello WIM89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed in June for the bill run 13th April - 13th May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that MTN is billing you one month in arears. Your invoice date is on the 13th of every month.You will be billed in June for the bill run 13th April - 13th May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***