Does MTN still exist!

Item: MTN South Africa
Rating: 2
Author: Elwil J

I truly don't were to begin! There is just to many incidents! Lately they suspended my account and I cannot call them because it is suspended! Payment was made late, 15 Jan and I receive a notification that my service will be reactivated with in 48 hrs and today it is Thursday no service!! If your line is suspended you cannot make any contact with MTN from that number! No self help service via Internet or phone and you cannot talk to contract department! So how do you want us to report it?

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

21 Jan 2016, 10:22

Hello Elwil,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that all your lines have been unsuspended.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,

MTN South Africa's reply21 Jan 2016, 10:22

Official

Best regards,

Does MTN still exist!

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