LF
Leatitia F
1 reviews | Active since Jun 2010
13 Jul 2015, 12:18
DOES MTN REALLY CARE ABOUT CUSTOMERS?
Good day, <br> <br> My previous complaint on this site was never attended to so I assume that no on in MTN really cares, but maybe this will help someone else to think twice before they take a contract with MTN. <br> <br> I have been battling for a few months now (3) to get my phone repaired at MTN. Every time I walk into a MTN store I hear: the people are striking.....we can not take the phone\. Eventually someone at MTN East Gate helped us and the phone was send away. <br> <br> Now
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MTN South Africa's replyOfficial
28 Jul 2015, 11:06Hello peanut13,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
There is a quote fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the handset is beyond economical repair. This is a standard business rule.Kindly call 808 for any further enquiries from your MTN Contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
There is a quote fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the handset is beyond economical repair. This is a standard business rule.Kindly call 808 for any further enquiries from your MTN Contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply28 Jul 2015, 11:06
Official
Hello peanut13,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
There is a quote fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the handset is beyond economical repair. This is a standard business rule.Kindly call 808 for any further enquiries from your MTN Contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
There is a quote fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the handset is beyond economical repair. This is a standard business rule.Kindly call 808 for any further enquiries from your MTN Contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***