TP
Tanya P

1 reviews | Active since May 2015

20 May 2015, 08:32

DOES MTN PROVIDE A SERVICE OR DO THEY ONLY COLLECT

All Cellphone users!!!!<br> If you are in the market for a new Cellphone contract - please DO NOT consider the services of MTN!! I have been a Nashua Mobile Customer - but at the time of their withdrawal from the telecommunications market and MTN's take over - I have had nothing but the worst service imaginable!!!<br> <br> My phone was soft-locked - WITHOUT WARNING might I say - after my debit order was unsuccessful. This was due to a creditor's reversal on my side and I obviously did not know about this as I am not in the habit of checking my bank balance on a daily basis! So - becoming aware of the suspension was a total surprise to me - but what turned out to be nothing less than a nightmare - was trying to get my service restored after having paid!!! It was FINALLY done after 2 days - only to be disconnected again (without the courtesy of a warning one again which would have afforded me the opportunity to explain) as THEY incorrectly allocated my funds!!! Shame on you Millicent and Nicole van Heerden - you were given the information<br> <br> SO IF YOU ARE CONSIDERING A CELLPHONE CONTRACT - STAY AWAY FROM MTN!!! <br> <br> I cannot wait for my contract period to lapse so that I can join Vodacom or Cell C!!

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2015, 10:08
Official
Hello TANYAPADEIRO,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, payment has been received and your services have been reinstated.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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