Does MTN protect you FICA documents from **********?

<p>Good day,</p> <p> </p> <p>Due to Mtns neglecgance with my FICA documents i have been a victim of fruad, yes all at my inconvinience and expense, now my application has been declined due to the ***** incident that occurred four months ago...</p> <p>A ********** Identity document of mine was made along with a **** bank statement and proof of address. This ********** application and contract was awarded on my name and ID number at the V&A Waterfront MTN store in Capetown. I only become aware of this as i was debited for an amount of R1200.</p> <p>Upon contacting Standard bank they in formed me there was not much they could do but only assist me with reversing the debit which i instructed them to do. i then contacted the MTN store in Pinecrest Mall Durban to assist me with the is situation and i was asked to submit and certified copy of my Identity book along with a South African Police Service Affidavit stating that it was not me that app**** for this contract deal. The Reference number is was given was ********** .</p> <p>I at the time had a Telkom mobile contract.I submitted these documents to MTN as well As Telkom, as there was a credit checks done via Telkom as well. The Telkom Reference number was ********** 2. Telkom were kind enough to assist with giving me a copy of the ********** documents to prove the extent of the seriousness of the situation. I went to SAPS to open a case but however was not assisted in a positive manner.</p> <p>I then proceeded to close my bank accounts as i had to make affidavits and prove that it was not me trying to take contracts at various service providers,and in effort to protect my funds.</p> <p>I was under the impression that this was the end of the horrific experience. Sadly weeks ago upon applying for a MTN contract it was declined twice as the case is now at the legal department. </p> <p>So.. five months later here i am facing the inconvinience and dealing with the issue of being denied a contract from mtn because of their neglecgence with regard to my fica/privte documents. How is it now that the victim suffers the inconvinience? i have been to the Mtn king shaka store about 6 times to apply for a contract, being unsucessful i requested my documents back as i wont leave them laying around after this experience and getting my documents back was even an issue. - apart from the many mails sent to the store manager and NOT ONCE did i receive a reply?</p> <p>Can this issued be investigated with utmost importance as i am currently left without a mobile device. It has been 5 months since this ordeal and i want to move on with my life!</p> <p><br />My alternate contact number is ********** or ********** </p>