NS
Niki S
1 reviews | Active since Mar 2012
31 Mar 2015, 14:46
Does MTN only have one staff member???
I have been on the line holding for almost 3 hour!! And listening to the most annoying song while holding!! Don't tell me you are experiencing high call volumes for 8 straight hours!! This is the worst services ever!! Vodacom here I come!!!
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Replies (1)
MTN South Africa's replyOfficial
17 Apr 2015, 12:46Hello NikiStrydom,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Apr 2015, 12:46
Official
Hello NikiStrydom,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***