Does MTN love ********s?

I bought a new cellphone from a business seller on Bid or Buy. After a while, one of the two SIM slots stopped working. Recently, I sent my phone in for an insurance screen replacement. I asked them to look at why the SIM slot was defective. They produced a TransUnion report stating that the IMEI number for the SIM slot had been blacklisted by MTN as my phone had been ****** from them.

I have tried every avenue to engage with MTN over the past 4 month, to no avail. Customer care, the ***** department, head office, by phone and or email. Emails are ignored, listed phone numbers go unanswered, employees are disinterested in understanding my query.

I have the sellers names, telephone numbers, physical address and email address and yet no one has had the courtesy to contact me.

Shame on you MTN.

It is worrying that *****, *******ion and ********ity have become so ingrained in SA that a company has no interest in pursuing a ******** that has wronged them.