1 reviews | Active since Dec 2015
Does MTN Legal Department exist?
I need to state that my contract with MTN is almost at its end and I honestly can't wait to cancel it. It would be feeling of resigning from your job after winning the Lotto or something.<br> <br> The reason for the complain is actually not for my current contract, but for one that was cancelled about 2 years ago. MDB Attorneys contacted me several times to collect money on my Outstanding MTN account, at first after calling MTN Call Centre about 3 times, it seemed like MDB was at fault since the call centre kept telling that my account was up to date (They looked at my current contract wit MTN, since my old contract was cancelled about 2 years ago). Eventually after having a 30 minute argument with the unhelpful call centre agent at MDB, I figured out that it was the cancelled contract that was the issue. After calling the MTN Legal department twice, MDB is still bugging me. The response from MTN legal department was that they will contact me when they have more info. 2 months since I last spoke to MTN legal department and still no response? I have had the worst service ever from MTN and will not ever recommend them, not even as a last resort.
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that we have escalated the matter to the legal department for further assistance, they will revert to you feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that we have escalated the matter to the legal department for further assistance, they will revert to you feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
