DOES MTN INSURANCE EXIST?

<p>On the 29th of September my laptop was damaged through water damage. I took the lapto to an MTN store in Standerton on the same day. The consultant said that she would get back to me as soon as she gets a reply from the insurer.</p> <p> </p> <p>2 weeks after the event I returned to the store to see if there had been any progress. the consultant said she had tried to call the insurer to no avail, she sent emails and no reply. she suggested I attempt to get a hold of them.</p> <p> </p> <p>I called their 808 number for MTN contract customers and they gave me a number to call. that number would ring un unswered. I emailed the insurance queries department and got an automted reply that they would get back to me within 5 business days.</p> <p> </p> <p>In November I went back to the MTN store as I was ready to repair the laptop at my own cost, the consultant informed me that they insurer had made contact and that they would send someone to pick it up.</p> <p> </p> <p>Today is the 7th of December and my laptop is still sitting at the MTN store. I believe I have tried my best to get a hold of them and am unable to do so. I have now sent an email to Pinnicle Marketing and hopefully I will get a response by the end of the week.</p> <p> </p> <p>I am very disappointed about the service I have received, I will definately be letting the insurance ombudsman know about this.</p> <p> </p> <p>PS: If someone from MTN is reading this, please call me: ********** </p>