SS
Steve S
1 reviews | Active since Aug 2015
06 Aug 2015, 09:12
Does MTN have a customer services division?
Question: If something doesn't exist, can one still complain about it? MTN customer service is completely non-existent!
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Replies (1)
MTN South Africa's replyOfficial
24 Aug 2015, 15:28Hello Steve Smith,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly provide a detailed description of the issue you were faced with, so that we are able to investigate and resolve the matter accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly provide a detailed description of the issue you were faced with, so that we are able to investigate and resolve the matter accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply24 Aug 2015, 15:28
Official
Hello Steve Smith,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly provide a detailed description of the issue you were faced with, so that we are able to investigate and resolve the matter accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly provide a detailed description of the issue you were faced with, so that we are able to investigate and resolve the matter accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,