GE
Gerhard E
1 reviews | Active since Jun 2014
03 Jul 2015, 13:21
Does MTN excel at being ***********? YES!
MTN, please call me.<br> <br> You have assigned me multiple reference numbers over the past 6 months, have apologised, and have made empty promises, in writing. MANY TIMES. On the same issues. In an email received today, you said you will \escalate to the data department".<br> <br> After 6 months"
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Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 09:48Hello silo99,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed by the relevant supervisory team and we hope to reach a conclusion as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed by the relevant supervisory team and we hope to reach a conclusion as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply22 Jul 2015, 09:48
Official
Hello silo99,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed by the relevant supervisory team and we hope to reach a conclusion as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed by the relevant supervisory team and we hope to reach a conclusion as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***