1 reviews | Active since Sept 2015
Does MTN even exist?
<p>I've been trying to move to MTN, I have called various branches, they either don't pick up or their phones are engaged. The customer care number ( ********** ) also doesn't work . I've also visited 3 listed MTN branches in Pietermaritzburg, all of them aren't there anymore, one was under renoviation. I don't even know why I'm going through so much effort, maybe this is a sign of what the service will be like if I port to them.</p>
Dear Bule,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing excellent service.
Our Sales team will be able to help you telephonically on *** whereby they can assist you without having to visit a branch.
You can also view more information here https://www.mtn.co.za/everyday_services/useful_extras/pages/movetomtn.aspx regarding our porting process.
I'd really like the opportunity to discuss this with you further so we can get to the bottom of it. Please contact me on *** and I'll personally make sure that you're looked after.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Bule,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing excellent service.
Our Sales team will be able to help you telephonically on *** whereby they can assist you without having to visit a branch.
You can also view more information here https://www.mtn.co.za/everyday_services/useful_extras/pages/movetomtn.aspx regarding our porting process.
I'd really like the opportunity to discuss this with you further so we can get to the bottom of it. Please contact me on *** and I'll personally make sure that you're looked after.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
It's ok, I finally made the trip to the Mall yesterday morning
It's ok, I finally made the trip to the Mall yesterday morning
But you guys need to look into updating the numbers listed online and take down those numbers for mtns that no longer exist.
But you guys need to look into updating the numbers listed online and take down those numbers for mtns that no longer exist.