NM
Nonhlanhla M
1 reviews | Active since Mar 2016
27 Dec 2017, 13:24
Does MTN charge for helping a customer install whatsapp?
Good day
My grandmother had a problem with downloading her whatsapp and she decided to go to MTN Jabulani Mall today (27/12/2017 around 10h00). She was asked to pay R60 to help install her whatsapp. She was assisted by Tshepo Mo***eng. When she asked for the receipt Tshepo told her they only email receipts, of which she didn't have. I gave her my email address and asked her to submit it to Tshepo. Tshepo said he has sent it but till now he hasn't sent anything. This was done an hour to two hours ago but still no email received of the store receipt. Please confirm on whether you charge for helping your client install their whatsapp and if so, how much do you charge?
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Replies (1)NM
Nonhlanhla M's updateReviewer Update
27 Dec 2017, 14:22This is the reply we received instead of a store receipt
"Good Day
Please be advised that we charged you R60 due to that fact that we don’t have a technical support agent, we use our own resource to assist our customers
Regards
MTN Jabulani
Tshepo"
We contacted the store telephonically and requested to speak to the store manager. We spoke to Lesego Setlhare who claimed to be the store manager. According to him this was a private service. He reported that their store network is offline so they use private technicians who charge privately. Can you pleas attend to this and make us aware if this is legit.
Why are customers being made to pay without a store receipt being provided?
NM
Nonhlanhla M's update27 Dec 2017, 14:22
Reviewer Update
This is the reply we received instead of a store receipt
"Good Day
Please be advised that we charged you R60 due to that fact that we don’t have a technical support agent, we use our own resource to assist our customers
Regards
MTN Jabulani
Tshepo"
We contacted the store telephonically and requested to speak to the store manager. We spoke to Lesego Setlhare who claimed to be the store manager. According to him this was a private service. He reported that their store network is offline so they use private technicians who charge privately. Can you pleas attend to this and make us aware if this is legit.
Why are customers being made to pay without a store receipt being provided?