1 reviews | Active since Jul 2016

02 Feb 2017, 15:33

Does MTN actually wan't new business??

<p>Please can someone competent call me regaring a new contract which I app**** for on 13 jan for the special that ran that day?</p> <p> </p> <p>Someone that won't call me and drop the call for the 3rd time because I don't want to buy a data bundle what what... </p> <p> </p> <p>I have already tried to get feedback via Facebook and that was a waste of my time, all I got back was to call the callcenter on a number that does not exists. So i tried again and waited 15 min and no answer.</p> <p> </p> <p>The whole point of complaining is because I get bad callcenter service so that someone competent can help me, so now an *********** person told me to call the *********** callcenter???</p> <p> </p> <p>Its not so difficult take this ref no: ********** 0 (that is the email web reference i got) get the paperwork to me i will send it back and wabam sorted!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Feb 2017, 12:57
Official


Dear Kobus,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that I have contacted our sales teams and have escalated your enquiry. I have asked that they contact you urgently.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind regards

MTNSA