Does it take this LONG to provide feedback?

Hi, i have recently posted a complaint here.<br> http://hellopeter.com/mtn/complaints/default-added-to-itc-without-proper-notification-***<br> <br> Dont get me wrong, Tims response was very comforting.. But does it really take this long to get a settlement letter from MTN?. I have NOT received any form of communication from MTN ever since the comment. MTN was very quick to wrongfully list me on ITC but not quick on customer service in that regard to fix the issue that they could have prevented, by just contacting me. I feel MTN is pathetic with contact and i would really appreciate someone to contact me regarding removing the wrongful listing as well as providing me with a settlement letter.<br> <br> I would also appreciate if i could get a direct number to the MTN legal department so i can follow up with them on a daily basis as MTN does not contact me.<br> <br> Again!!!! Can i be contacted and provided with a settlement letter and contact number/Email for MTN legal??? Or is that to much of a problem for you guys or should i move my business else where and get an Ombudsman involved?<br> <br> This is ridiculous really<br> Reference from previous response: REQ:***