Does anyone work here?
<p>An hour on the phone to a MTN - 3 calls of holding on forever - someone picks up and puts the phone straight down again -second call through to Olga at reception who puts me 'through' -20 minutes later the phone gets picked up and put straight down - third call rings forever and reverts back to Olga at reception who says she can't help me with my problem (I never expected her to) - I request to speak to a supervisor - boom: call is diverted - no word of intention or nicety from Olga. Call never gets answered. Hello MTN - is there anyone out there?? You SO BADLY NEED SOME HELP WITH YOUR PR - disgraceful is mild. Call me, I would love to assist- ********** 567! </p>
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MTN South Africa's replyOfficial
20 Dec 2016, 12:44Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which call centre you are trying to contact so that i may get a supervisor to contact you.
Regards,
Ishie.
Best regards,
MTN South Africa's reply20 Dec 2016, 12:44
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which call centre you are trying to contact so that i may get a supervisor to contact you.
Regards,
Ishie.
Best regards,
's updateReviewer Update
21 Dec 2016, 19:25Dear Ishie - do your call centres have names? Check your website? I don't think you want to hear from your customers at all.
's update21 Dec 2016, 19:25
Reviewer Update
Dear Ishie - do your call centres have names? Check your website? I don't think you want to hear from your customers at all.