1 reviews | Active since Aug 2015
DOES ANYONE WORK AT MTN CUSTOMER SERVICE???
My 2nd posting on HelloPeter regarding the same matter as it seems this is the only way to communicate with MTN's customer service department - and please note I am not using capital letters in my description of the relevant department as it does not exist.<br> I have been a loyal customer since 1996, never missed a payment until now (and this is not my doing that I am owing money) - but my phone has been disconnected as well as that of my children for more than 3 weeks now and I am losing business because of this which I cannot afford any longer. <br> I have been informed that I did not make an 808 call - asked more than 10 days ago for a complete list of calls made for June. I have witnesses, 1 of them is an advocate and professor in law that I did phone 808 - I also have an employee of MTN that told me that 808 is not working due to the strike of MTN employees on the Monday after the incident after by phone had been disconnected once again. I reported it to the police, blacklisted my cellphone, I lost my cellphone which was not even 2 weeks old and not insured, had a car window replaced, etc but still is the victim now also by MTN and will not pay for someone else that stole airtime.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 646.73 outstanding. Once amount has been settled, the lines will be reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1 646.73 outstanding. Once amount has been settled, the lines will be reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
