1 reviews | Active since Dec 2016
Does anyone still work there?
<p>It is easier to climb Mount Everest than get a response from MTN. I've been trying to cancel my cellphone contract for over a month. After taking three hours in an MTN store where they charged me R13 000 to cancel it, and email after email that goes into a black hole, still no one bothers to get back to me. The only reply I have is 'Dear valued customer' emails telling me how valuable my business is. This has been the most frustrating experience imaginable.</p>
Good day Kristina,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the number provided on this post *** ) is active on the prepaid network and not on contract, If this is not the number in question kindly please provide us the number you want cancelled so we can promptly assist with the request.
Kind regards,
Tshepo M
REQ:***
Best regards,
Good day Kristina,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the number provided on this post *** ) is active on the prepaid network and not on contract, If this is not the number in question kindly please provide us the number you want cancelled so we can promptly assist with the request.
Kind regards,
Tshepo M
REQ:***
Best regards,