RC
Ros C

1 reviews | Active since Mar 2009

31 Aug 2015, 12:44

DOES ANYONE STILL WORK AT MTN??

I purchased a MTN sim card which is being used in my alarm and it is only used to send messages. I am unable to check my balance on the MTN app as it says it is sending an OTP to the cell number but the sim card is not in a phone. At least with Vodacom they have an option when you register on the website if the card is in a phone or a device.<br> <br> I tried to apply for a contract on MTN website but it tells me it is sending a OTP to the cell phone which of course does not receive messages. <br> <br> I have emailed MTN about five times in the last month to tell them I want to change this card to a messaging only contract and have had no reply from them. <br> <br> I went into the MTN shop in Sandton City to change my pay as you go to a messaging contract and they told me they do not do contracts and I must contact MTN.<br> <br> I have phoned MTN on *** and all I hear is someone singing \MTN"and nobody replies. <br> <br> The only reason I am using a MTN card is because the signal is better in my area otherwise I would be using Vodacom as their service actually exists whereas with MTN it seems as if everyone has died and gone to heaven.<br> <br> """

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 15:47
Official
Hello moony,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the request to the 173 Supervisors to contact and assist you.

We have sent the request to our sales department to contact and assist you.

Kind Regards,

Alice van der Merwe

Best regards,