Does anyone know how to assist a customer?

I'm not sure if MTN get's it but the customer is the reason that MTN exists. <br> <br> Despite this, once again, I'm amazed at the lack of customer-centricity. Clearly, internal processes are ensuring that customers are made to be frustrated. <br> <br> I am trying to submit my monthly invoice to my company and despite trying to login to the system, calling several times, speaking to several different departments, eventually being told that I would be sent a screen shot and still receiving nothing, I am beyond frustrated and irritated, but not at all surprised. <br> <br> Once again MTN, well done for living up to your reputation for pathetic service, nice to know that we can count on you to remain consistently awful. <br> <br> Chantelle Schwartz<br>