Does anybody respond?

My contract was to be terminated Monday the 25 of May.<br> I have sent many emails and my reference number is:***.<br> I went to the Blue Route branch and made another formal request and filled in a migration to prepaid form.<br> I was assured that the contract would be terminated and made prepaid.<br> To this day it still has not been done and im still getting a bill for this account for the full amount.<br> Wake up please!<br> I know you are striking but you make it godly impossible to make this process simple as it should be under the consumer protection act.<br> Next month the other contract is also ending and nobody even acknowledges at customercare@mtn of my intention to terminate.I have all the emails archived for proof and i know they are logged on your side.<br> <br> Ensure this is done so i no longer have to use this platform to complain about the horrid service i have received from you over the years.<br>