TV
Tracy-Lee Volbrecht
1 reviews | Active since Apr 2013
31 Mar 2015, 08:02
Does 808 employ agents???
I've tried to call your call centre for the past 3 days!!! I get as far as entering the cell phone number I'm calling about and then I hold on for anything from 10 to 30 minutes, JUST TO BE CUT OFF!!!!!!***!!!!<br> <br> I just want assistance with my query. Your MTN store in Westgate assisted me as far as they could. The last part of the query needs to be done by the call centre.
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Replies (1)
MTN South Africa's replyOfficial
10 Apr 2015, 13:48Hello TracyLee1977,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Since you have not provided us with the nature of your complaint, would you please respond to the email that we have sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Since you have not provided us with the nature of your complaint, would you please respond to the email that we have sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply10 Apr 2015, 13:48
Official
Hello TracyLee1977,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Since you have not provided us with the nature of your complaint, would you please respond to the email that we have sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Since you have not provided us with the nature of your complaint, would you please respond to the email that we have sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,