***** practices
My monthly amount has gone from R169 to R178.99 to R357.98 with zero explanation. I'm constantly being spammed by your call centre trying to sell me a more expensive contract. My suspicion is that they just went ahead and did it anyway. Surely a contract is just that? A set amount for the duration. Please sort it out.
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Replies (2)
MTN South Africa's replyOfficial
29 Aug 2019, 11:23Good day Alison
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply29 Aug 2019, 11:23
Official
Good day Alison
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's replyOfficial
29 Aug 2019, 18:12Good day Alison
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As from the 01 May 2019 MTN made an increase across it's package subscriptions.
In the past few years, MTN has worked to avoid increases to its subscription pricing, however,
sustained inflationary pressures and increased input costs have meant price adjustments
have become unavoidable.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As from the 01 May 2019 MTN made an increase across it's package subscriptions.
In the past few years, MTN has worked to avoid increases to its subscription pricing, however,
sustained inflationary pressures and increased input costs have meant price adjustments
have become unavoidable.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply29 Aug 2019, 18:12
Official
Good day Alison
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As from the 01 May 2019 MTN made an increase across it's package subscriptions.
In the past few years, MTN has worked to avoid increases to its subscription pricing, however,
sustained inflationary pressures and increased input costs have meant price adjustments
have become unavoidable.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. As from the 01 May 2019 MTN made an increase across it's package subscriptions.
In the past few years, MTN has worked to avoid increases to its subscription pricing, however,
sustained inflationary pressures and increased input costs have meant price adjustments
have become unavoidable.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team