***** MTN CONTRACT AND A R14,900 BILL

<p>I saw a very lucrative deal of MTN data bundles contract adverti*****t of 5gigs for R199 per month. I signed up for the deal on the 12th of June 2016. That was the biggest mistake I have ever made in my entire life. To my biggest shock and surprise I received a bill in excess of R14,900 at the end of July 2016. I then went to MTN Rondebosch branch on the 4th of August to enquire if this was not a mistake and lodge a complaint. Only then was I told that I was supposed to set limits for data bundle usage. I have never been with MTN and have always been a Vodacom client for over a decade and therefore I was never aware of this. Furthermore, I was not made aware of this very important part of the deal when I was rushed into signing the contract even though I had asked the lady who helped me sign to explain what was entailed on each page of that contract. That bit of information was withheld from me. </p> <p> </p> <p>After my many attempts to get a response from the area manager I received an email response from him today, the 25th of August ( 3 weeks after I lodged my complaint), stating that MTN will not take any responsibility and that I must settle this bill. I am very unhappy with this response from MTN that they are not willing to take any responsibility for their ***** contract and their *********** staff. I feel very disgusted that this large company is making money in this ***** and ******* manner out of unsuspecting ordinary citizens. I feel have been trapped into a contract with a vicious and irresponsible company and that I have been taken advantage of by a bully by the name of MTN. I will therefore be seeking legal advise concerning this matter as I know that this is against the consumer laws and contract laws of this country.</p> <p> </p> <p> I must also mention that I do have a similar contract with Vodacom and have never experienced what I have experienced with MTN when I have been a Vodacom client for more that a decade. Furthermore this MTN contract that is advertised everywhere simply states that one gets 5 gigs for R199 per month.The impression made by these adverti*****ts that are plucked everywhere is that you get 5 gigs for R199/month nothing less and nothing more and that is exactly the impression that I got from the adverts of this contract which is why I think that MTN tricks people and make money out of unsuspecting people in this devious manner. I have tried to cancel this contract but have been told that I must pay an excess of R9000 to cancel. What is this greediness of this company that vouches to care for its customers. I am a very responsible person and I always pay all my debts and have ALWAYS had a clean credit record. I however refuse to settle this bill and will rather pay large amounts of legal fees fighting MTN and maybe MTN will rectify these ***** contracts.</p>