DM
Daniel M
1 reviews | Active since Jul 2015
23 Jul 2015, 09:00
***** contract
I started on a new contract with MTN back in April 2015 and the first bill was acceptable and soon after that I started receiving an item called \Packet Switched data""; ***;told me that my contract was a top-up. I found out later from customer care that it was an open contract. I then requested to cancel the contract and have been waiting now for a month for a confirmation sms that was supposed to take seven days to reach me. I have been calling the customer care line on 808 but the option to speak to a consultant immediately cuts the call off. I have had it with this company and I want nothing to do with them. """
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MTN South Africa's replyOfficial
03 Aug 2015, 09:50Hello mangaeza,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Yes, *** is an open contract and the term end date for it is 2017/04/08. Should you wish to cancel it now, you will be charged cancellation fees. You may however choose to have a credit limit onto your account which will prevent it from being high, You can call 808 and they can set up a limit that will favour you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Yes, *** is an open contract and the term end date for it is 2017/04/08. Should you wish to cancel it now, you will be charged cancellation fees. You may however choose to have a credit limit onto your account which will prevent it from being high, You can call 808 and they can set up a limit that will favour you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 09:50
Official
Hello mangaeza,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Yes, *** is an open contract and the term end date for it is 2017/04/08. Should you wish to cancel it now, you will be charged cancellation fees. You may however choose to have a credit limit onto your account which will prevent it from being high, You can call 808 and they can set up a limit that will favour you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Yes, *** is an open contract and the term end date for it is 2017/04/08. Should you wish to cancel it now, you will be charged cancellation fees. You may however choose to have a credit limit onto your account which will prevent it from being high, You can call 808 and they can set up a limit that will favour you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,