TS
T S

1 reviews | Active since May 2013

26 Aug 2015, 23:17

Do you want to do business

After spending 3 hours in the shop at Benmore Gardens Shopping Centre last week Saturday, we submitted all the required documents to open a new contract under our company's name. <br> <br> We were told we would get feedback on Monday. After not getting feedback, I phoned in and spoke to Reneiloe who had tried to help us initially. We had been declined. <br> <br> Common sense would suggest one ask why? We did. The response: we don't know. After a second attempt of submitting our documents, we were declined again. Why? For not meeting MTN's \service criteria". So we asked what these criteria are? The response: we don't know. <br> <br> On the 3rd attempt"

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Aug 2015, 08:53
Official
Hello tdstephen,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly note that we have made the necessary management team aware of the above for assistance.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***