Do you still have actual people working in your call centre??

I have been trying to get hold of SOMEONE at MTN since the start of lockdown. Whenever I try call the call centre, I am not given the option to speak to an operator, which is absurd because you were apologising in advance in case we heard Hadeda's or crying babies. You also encouraged us to use the "Contact Us" page on your website, which I did. I've received no reply the two times that I have used that option. I also tried Facebook Messenger - no luck there either.

All I want is for my account to be mailed to me every month, but I have to phone EVERY SINGLE MONTH to get it done. I am then told that it will be sorted for me to get mailed every month but this doesn't happen and I have to spend 10 minutes on hold whilst waiting for someone to answer my call.

I have tried using my profile on mycontract.mtn.co.za but I am unable to download an actual/valid invoice that I can send on to my employer for reimbur*****t.

This is all absolutely slack in my eyes. Not the way a listed company should be treating its customers.