1 reviews | Active since Jan 2014
Do you realise that I am the customer? Give me feedback.
<p>I requested a CDR Report on 14/5/2016 - its now 15/7/2016 - Two months is long enough to wait don't you think? Reference no ********** . </p> <p> </p> <p>Follow up escalation on 26/5/2016 Ref ********** 6 - You should receive feedback by tomorrow. In which world? definitely wasn't this one. </p> <p> </p> <p>The Service is utterly pathetic. </p> <p> </p> <p>Another query submitted today Reference ********** 42 - Will I actually receive feedback? </p> <p> </p> <p>Would be interested to see if MTN actually bother to contact me. </p>
Good Day Michelle
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Kindly provide us with your MTN contract cell number, account number or ID number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Michelle
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck. Kindly provide us with your MTN contract cell number, account number or ID number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********