LD
Leigh D

1 reviews | Active since Sept 2016

12 Sept 2016, 21:12

Do you not want my payment?

<p>Transferred against my will or knowledge from Autopage to MTN. Debit order not carried forward. Could not read email statements as one needs account number to view! After months went to store (V&A). Upgraded contract with Gerald. There were system issues and I was told debit order would be set up. Two months later nothing. Could not register on MTN Active to set up debit order - so back to store (19/8) - had to produce bank statement and AGAIN fill in reams of paper work for debit order and was also spoken to as if I was the person messing up. and guess what - no debit order has come off this month! It's been 9 months of extreme inconvenience and incompentence. Have emailed in store consultant - no reply.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Sept 2016, 16:17
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we tried calling you but with no luck. Once more we do apologies for the inconvenience caused. As per system record it is noted that the debit order setup was successfully done on the 2016/08/22. Your debit order date has been setup for the 1st of each month. Please note that should the debit order date fall on a weekend, your account will be debit on a Monday.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***