DO YOU GUYS EVEN WANT BUSINESS?

This is the second time this has happened with MTN now.

A year ago, I app**** for a contract with MTN on their online site. I was contacted, the contract was approved and I was told everything woud get activated upon delivery of the device. Weeks went by and no device showed up. The shops could apparently not assist me as their online department is separate?? Call center was also of absolutely no help. There was also not an email/reference number that I could use to track anything.

To date that has not been resolved after numerous attempts to lodge queries.

So I app**** AGAIN, but this time at their stall in Somerset Mall.

Something went wrong with their biometric system and I was told it would now take 48 hours instead of 24 hours to process everything. IT'S NOW 4 DAYS LATER AND NOTHING??

MTN, honestly do you want the business or not? No one is getting back to me with regards to this.

I need this new contract and device.