Do you guys even have TURN AROUND TIMES?

I am very annoyed with the PATHETIC, in lack of a better word, service I have received from MTN.<br> <br> I have been calling their 173 number since the 11 of February 2015, today is the 19th and my query is still not resolved.<br> <br> I initially spoke to a Silindile who told me she will email my Eazi Recharge query to a department and ill received a response within 2-24hours, which never happened. I called more than 24 hours later, I spoke to a Tumi, who informed me Silinidlie sent my email/query to the wrong email address hence the delay. I accepted this and awaited for the response. It's now exactly 8 days later I still have no response from you guys nor can I use my easy recharge services. This is not only frustrating but your service is ****TY! After speaking to 6 consultants, 7 days later, this is STILL not solved. Do you guys not have turn around times and SLA's? How can it take you more than 8 days to sort out an enquiry that you promise the clients it will be done in 24 hours?